Delivery and Returns
Collect from our London Store: FREE
Express UK Delivery (orders £150 and over): FREE (Next Working Day)
Express UK Delivery (orders under £150): £4.95 (Next Working Day)
Express European Delivery (orders £150 and over): FREE (2-4 Working Days)
Express European Delivery (orders under £150): £12 (2-4 Working Days)
Express USA and Canada Delivery (orders £150 and over): FREE (2-3 Working Days)
Express USA and Canada Delivery: £15 (2-3 Working Days)
Outside Europe and Rest of the World: £20 (2-5 Working Days)
We do not ship to Russia. Any order placed with a Russian delivery address with be voided and refunded.
(Applicable to items sold on this website, unless specified otherwise. Heavier items sold from our shop in Kingly Street, London may incur an additional charge depending on weight.)
Call us with your enquiry: +44 207 7346846
Returns & Cancellation Policy
Risk in any Product shall pass to the Customer upon delivery. It shall be the responsibility of the customer to insure products against all risks from the time of delivery.
You may cancel your purchase of any full price goods by notifying OTHER/shop either by email or phone call strictly within fourteen days of your order being placed. In such cases a full refund will be made to the purchaser’s Credit / Debit Card.
ALL SALE PRICE PURCHASES ARE NON RETURNABLE
You may return your purchase of full price goods with proof of purchase within fourteen days of date of invoice to OTHER/shop at the address provided below. You must then return the goods to OTHER/shop at your expense. The returned merchandise must be in new, unused, and unworn condition with garment tags still attached. Note: if you fail to take reasonable care of the goods OTHER/shop reserves the right not to accept their return. OTHER/shop will refund your purchase price to you in full within seven days of the receipt of your returned goods. Please note proof of postage is not proof of delivery: You should return faulty goods directly to us immediately upon receipt.
If you need to return any item, please wrap securely (enclose your order number & proof of purchase), clearly mark the front of the package with ‘RETURN’ and send to:
Please obtain proof of postage from the Post Office in case your package fails to reach us. It is the responsibility of the customer to return items to OTHER/shop and obtain suitable insurance for the value of goods enclosed.
VAT-free shopping for non-EU deliveries
Customers shipping to destinations outside of the EU will not be charged VAT. The current VAT rate set by the UK government is 20%, which will be deducted at checkout.